FAQ

Contact

How can I contact THE STYLE RUSH?

If you have any questions, please do not hesitate to contact us. We will be happy to help you. Our experts are available 5 days a week to answer any questions you may have.

Contact: info@The-StyleRush.com

How long does it take to get an answer?

We always strive to answer your question within 24 hours during working days.

Orders and Payment

Which payment methods can I use?

You can pay with iDEAL, MasterCard, Visa, Amex, Bancontact, Maestro, Apple Pay and Google Pay.

Will I receive an order confirmation?

You will receive an order confirmation by email immediately after placing your order. This email contains the order number (consisting of 5 digits), order summary and shipping address.

I have entered incorrect address details. Can this be changed?

Please contact us at info@The-StyleRush.com as soon as possible so that we can arrange this.

Shipping

Which countries do you ship to?

We ship to the United Kingdom, Ireland and the United States.

What are the shipping costs?

Shipping is free. We will bear these costs ourselves.

How can I track my order?

As soon as your package is shipped, we will send you an email with a Track & Trace code. Here you can find the status of your order and provide the delivery service with additional instructions if necessary.

I have not received my order. What should I do?

Have you not received your order? We're sorry to hear that!

After placing your order, you will receive an order confirmation with the order number. Your order will be shipped within 1–2 business days. You will then also receive an email with a Track & Trace code to follow your package.

Have you not received this email or is the status of your package unclear? Contact us at info@The-StyleRush.com.

My Track & Trace indicates that my order has been returned. What should I do?

Contact us at info@The-StyleRush.com. One of our customer service representatives will investigate what happened and come up with a solution as quickly as possible.

Returns & Exchanges

I changed my mind. What now?

Have you changed your mind? This is of course possible.

As soon as you indicate that you wish to return your order within 30 days of receipt, we will process your return according to our Returns Policy.

Please note that the return costs may be at your own expense, depending on the reason for the return and the applicable return conditions.

I want to exchange the product. How do I do that?

You can request an exchange for a new item within 30 days from the date of delivery, subject to our Returns Policy.

The buyer is responsible for the return shipping costs of the item they wish to exchange unless the item is defective, damaged, or incorrect.

The new item will be shipped to the customer within 7 days after the returned package is received, subject to availability.

The product arrived damaged. What now?

Have you received a damaged product? Send us a photo of the product together with your order number within 30 days to:

info@The-StyleRush.com

We will review the issue and, where applicable, ensure that you receive a replacement item free of charge.

I have received the wrong order. What now?

Have you received the wrong product? Send us a photo of the product together with your order number within 30 days to:

info@The-StyleRush.com

We will review the issue and, where applicable, ensure that you receive the correct order free of charge.

I never received my order. What now?

Have you never received your product? Send us an email with your order number to:

info@The-StyleRush.com

We will investigate the status of your shipment and, where applicable, arrange a replacement shipment in accordance with our Shipping Policy.