Shipping Policy

We want to make sure you have the best possible experience with us, from the moment you place your order to delivery. That's why we've created these shipping guidelines so you can buy with confidence.

Delivery Times

THE STYLE RUSH works with suppliers located in China and ships products directly from warehouses in China. We offer our customers fast and reliable shipping. We have carefully selected shipping partners to ensure your order arrives as quickly and safely as possible.

This means that we can save significantly on transportation, storage, packaging, and freight costs and offer products at a fair price.

Our average delivery time is 7 to 14 business days.

Note: Due to our rapid growth, we are in the process of moving to a new warehouse. As a result, some products may experience a slight delay, with a delivery time of 20 to 25 working days. Thank you for your understanding.

We typically charge $9.95 for shipping, but guess what? We're running a special promotional sale right now! 🎉 Shipping is currently free. However, if you wish to return an item, you are responsible for the return costs. Keep this in mind when purchasing multiple products that you may want to try but not keep.

Status of Your Order

After placing an order with us, you will receive a personal Track & Trace code by email. With this code, you can track your order anytime, anywhere via our tracking partner, Tracking Panel.

It is common for it to take 2–3 days to see the first updates regarding your order. You can also see the estimated delivery date on the tracking page after 2–3 days.

Delivery Problems

This rarely happens, but occasionally an error may occur during the delivery process. We therefore ask for your understanding. In the following cases, the following actions apply:

Defective Product: How annoying! Unfortunately, it may happen that your product is damaged during transport. In this case, we will automatically send you a new package free of charge. We want to satisfy you as a customer and deliver what you ordered before you decide to request a refund.

Lost Package: If a package is lost or cannot be delivered for logistical reasons, we will always send a new package free of charge before proceeding with our refund and returns policy. We want to satisfy you as a customer and deliver what you ordered before you decide to request a refund.

Refusal to Receive the Package / Failed Delivery: Sometimes a customer refuses to receive the package at the door, or the carrier has tried to deliver several times, but no one has responded. In this case, the package will be returned to the post office.

THE STYLE RUSH currently covers the delivery costs of the package. We always inform the customer in time by email about this situation, and as a customer you have 7 days to collect the package.

If the order is not collected from the post office within the specified time, it will automatically be returned to the supplier in Asia. If this happens, we will send you a new package free of charge within the same delivery time as mentioned above (7–14 business days).

If this is not accepted or collected a second time, we reserve the right to deduct $20 from the amount that will be refunded to you.

Are You Not Satisfied With the Product?

Please see our Returns Policy for more information.

Canceling an Order

Once an order is placed, it is immediately prepared for shipping by our automated systems. It is therefore unfortunately not possible to cancel a finalized order.

If you are unsure about the product you receive, we offer a hassle-free returns process. You have the right to return your order within 30 days of receipt, subject to the conditions outlined in our Returns Policy.

Customs Fees

Since we ship directly from our suppliers in Asia, customs may inspect packages sent to you. Unfortunately, customs regulations may vary and we do not have control over any customs procedures or charges.

In some cases, customs may charge import duties or other applicable fees. Any customs duties, taxes, or import charges imposed by local authorities are the responsibility of the customer.

The Origin of the Products

At THE STYLE RUSH, we work with a global network of suppliers, many of whom come from Asia, to offer you quality products at competitive prices.

We understand that you may have questions about the origin of our products, but we assure you that we work with trusted manufacturers and suppliers.

Our goal is to offer you beautiful products at competitive prices. Your satisfaction and peace of mind are our top priority.

Do You Have Questions About Your Order?

Please check our FAQ page first. Your question will probably be answered there.

Otherwise, please contact us. Our customer service is available 7 days a week, and we always aim to respond within 24 hours.